Frequently Asked Questions

First we review the software with you to ensure you feel a trail will be of value. If so, we will collaborate with you to establish a fully operational and personalized domain. Once it's prepared, you have the opportunity to try it out at no cost for a duration of three months. If you find it satisfactory, we'll transition you to the suitable plan. However, if you decide it's not the right fit, we will terminate the domain after the three-month trial period without any charges.
You truly have nothing to risk!

Certainly! All of your accounts are securely backed up in the cloud. Additionally, you have the flexibility to export your scheduling information at any time from the software in either iCal or XLSX format.

An account is not mandatory, and users can opt to utilize the ‘Continue as a Guest’ function. However, this choice may lead to the forfeiture of specific features, including automatic form field population and the ability to centralize all their bookings under a single account.

The software necessitates certain information, including a name, email address, phone number, session name, and the number of attendees. Additional session details and file uploads are optional.

Additionally, the software offers complete customization options for collecting additional information. You have the flexibility to incorporate various elements like text fields, check-boxes, radio buttons, and number fields allowing you to gather any specific data you may require. This empowers you to tailor the information collection process according to your unique needs.

Absolutely! You have the option to activate 'Feedback Forms' that are automatically emailed to users at the conclusion of their sessions. These forms inquire about the users' overall experience at your facility, inviting them to rate it on a scale of one to five and provide any comments, questions, or concerns they may have. All scores and feedback are securely stored within the software, accessible for review at any time.

The software seamlessly gathers a wealth of data, encompassing:

- Total hours booked
- Setup time
- Session duration
- Cleanup time
- Number of attendees
- Session status (approved, cancelled, declined)
- Unique user count
- Usage patterns by day of the week
- Room utilization statistics (sessions held, total hours used)

This valuable information not only aids in assessing the performance of your facility but also proves instrumental for accreditation purposes.

The choice is yours. You have the option to activate 'Auto Approve Booking Requests' if you prefer not to review requests before granting approval.
However, if you prefer a review process, requests will be placed into 'Pending mode.' In this mode, you can take the time to carefully assess the request and then make one of three choices: Approve, Decline, or request additional information (Remain Pending) before making a final decision.

Indeed, there are three distinct account types, each endowed with varying levels of permissions:

1. User Accounts: Users with this type of account can exclusively access their own bookings and notifications. They hold the privilege to modify information within their requests and are authorized to cancel their own requests.

2. Staff Accounts: Staff members, on the other hand, enjoy broader access. They can view all bookings and notifications, with the ability to edit information within them. Additionally, staff accounts grant the capability to cancel requests on behalf of users. They also have access to the back-end asset inventory, feedback form responses, calendar, and analytics.

3. Admin Accounts: Admin accounts possess the highest level of access, entailing complete control. They have unrestricted access to all bookings, settings pages, and user accounts, with the exception of others' passwords, which are securely encrypted.